Return Policy
Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your items, please review our refund and return policy below:
Returns
- Eligibility: We accept returns within 30 days of purchase. To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging intact.
- Non-returnable Items: Some products are non-returnable, including but not limited to clearance items, perishable goods, and personal care items. Please check product descriptions for specific details.
- Return Process: To initiate a return, please contact our customer service team at support@sparzon.com with your order number and the reason for the return. We will guide you through the next steps.
Refunds
- Refund Method: Once your return is received and inspected, we will process your refund to the original payment method. Please allow up to 10 business days for the refund to reflect in your account.
- Return Shipping Fees: Customers are responsible for return shipping costs unless the item was defective, damaged, or we made an error in your order. In these cases, we will cover the return shipping fees.
- Exchanges: If you would like to exchange an item for a different size or color, please return the item and place a new order through our store.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will either replace the item or issue a full refund, depending on your preference and availability of the product.
Contact Us
If you have any questions about returns, refunds, or exchanges, feel free to reach out to our customer service team at support@stokzen.store.
Thank you for choosing Sparzon!